Designing and Making
When did you start making jewellery?
I started jewellery making at my local college as an evening course 18 years ago (not sure how that’s possible?!) and went on to complete my degree in the subject graduating in 2006. Since then I have worked across the jewellery industry in design, retail, manufacture and education. In 2016 I decided to set up my own business full time and I now run and teach jewellery making at Hampshire School of Jewellery; I run Laura Llewellyn Design alongside this.
How do you come up with your designs?
I am inspired by my travels, the things I love (you will see this in the flamingo and unicorn collection!) and by the gemstones I source. I always want to create jewellery that I would wear myself and that will stand the test of time so you can be sure you are buying something that you can wear every day- I still regularly wear things that I made 10 years ago!
Sometimes I have a set plan at the start of a project and others I start making and see what develops; I love to ask my followers for their opinions as well so head to Facebook or Instagram to get involved!
What is your favourite material to use?
I love to work in silver and my work uses both sterling and fine silver. I enjoy searching out beautiful gemstones to set in my work; particularly bright colours and stones that stand out!
What is your jewellery made from?
All of our jewellery is handmade in either sterling silver, fine silver or on occasion gold and platinum. Each item in the shop will specify the details. We use cubic zirconia, semi-precious and precious gemstones and freshwater pearls in our collections.
As each piece of Laura Llewellyn Design jewellery is individually made, please allow for slight variances which make each piece unique and personal to you.
Can you personalise my design?
Yes! We can potentially add personalisations such as initials, a date, birthstone etc to some of our pieces or tweak them to accommodate requests. Please get in touch to enquire using the contact form below.
How should I look after my jewellery?
Please remove jewellery before showering, swimming and going to bed. Store in the box when not being worn to avoid any tangling issues. Avoid contact with perfume, lotions, hairspray etc.
We would recommend cleaning silver with a soft silver cloth if it starts to tarnish at all or just needs its sparkle restored! Avoid using liquid polishes on stone set pieces of jewellery.
Alterations and Sizing
Can I change the length of chain?
Most of our pendants come on an 18 inch chain but it is no problem to change the length at your request. There may be an extra charge to increase the length.
I don’t know my ring or bangle size
We can send you a ring sizer so you can check your size, or you can pop into any jeweller to confirm the size. It’s super important this is right as we will make the ring to the size you give me and we can not return or refund bespoke designs. Please do get in touch with any concerns or queries.
If you have a bangle that fits you, measure the inside diameter and let me know the measurement in millimetres. If you don’t have a bangle that fits, please get in touch for tips on how to measure.
I’ve lost an earring. Can you match it?
We know how frustrating it is to lose a favourite earring; if this happens please get in touch and we will do our best to make you a replacement. If the earrings have a stone set we may ask for the remaining earring to be sent to us to colour match it.
Do you offer a repairs service?
All of our jewellery is made to last, but of course sometimes accidents and breakages happen. Please send an email including a photo to email@example.com so we can see what we can do for you.
How is payment taken?
Payment for your purchases and orders will be handled directly by PayPal on a secure server using encryption and subject to Paypal terms and conditions.
Import and taxes
Customs and taxes
Buyers are responsible for any customs and import taxes that may apply. We can not be held responsible for delays due to customs.
Packaging and Delivery
Will the jewellery come in a box?
Yes, your jewellery will come in a grey gift box tied with a ribbon ready for gifting.
What are the delivery times for items in the shop?
Please see individual shop listings for dispatch times but our in stock collection items will be dispatched within 1-3 business days. Some items are made to order in 1-2 weeks. If we are making a new item for you in another size we will confirm delivery times at point of order.
If you need something quicker than it is listed please get in touch and let us see what we can do. Just email us at firstname.lastname@example.org
How will the jewellery be sent?
We send everything up to £60 via first class postage and anything over via special delievery which will need to be signed for on arrival. We can not be held responsible for parcels that can not be accepted at the delivery address. If you need something shipped to soemwhere other than the UK please get in touch so I can adjust the shipping costs for you.
Returns and Exchanges
Return policy on collection / in stock items
I hope you fall in love with your new piece of jewellery as soon as it arrives but if there is a problem please get in touch within 3 days of receipt by contacting email@example.com. Please then return the piece to me in its original packaging within 14 days of receiving the item. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I recommend the item is returned by a tracked service as I can not be held responsible for parcels that go missing. Please include the original purchase information in your parcel.
Return policy on bespoke design- Including special sizing requests, personalised items, completely bespoke design
Unfortunately, unless they arrive damaged or faulty we can not refund or exchange the above items as they have been made especially for you. Having said that we do want you to be happy so please get in touch if there are any problems.
Will my piece be hallmarked?
If your piece of jewellery weighs over 7.8 grams for silver and 0.7 grams for gold then as per UK law it will be hallmarked.
Our assay stamp is located at the London Assay Office so your item will have the London stamp, a metal fineness mark, the year it was hallmarked (denoted by the relevant letter stamp) and our personal stamp which is LJG.
If you would like a hallmark on a piece of jewellery that will be under the required weight it’s no problem but this will incur an extra charge.
How does creating a bespoke design work?
Once we have an idea of what you would like to make we can start making your vision a reality! We can produce sketches of the design idea and will always quote in full for the work before starting any work.
How long does it take to make a bespoke design?
If it is an alteration to a collection item please allow 1-4 weeks. For a bespoke item once we have agreed on the design please allow 4-8 weeks as this includes time to source materials and for hallmarking if required.
Need a bespoke design quicker?
Please get in touch to discuss your requirements as we would love to help.
I’d like to get something made but I’m not sure on the design
Please get in touch and let’s have a chat. Tell us or send us photos of the kind of things you like, your favourite colours and styles. We can then come up with some ideas and there’s no obligation to go ahead as we want you to love anything you do have made!
Can you include a message in my order?
Absolutely, just let us know what you would like the message to say when you order and we will include it in the parcel.
I want to buy a gift for someone but I’m not sure what they would like.
We completely understand that it can be hard to know exactly what the recipient would like. We offer gift vouchers which can make a great surprise and then you can design the piece together. We can also source a gemstone to be given as a gift and we can design a piece of jewellery around it at a later date.
What will you use my contact information for?
We will only use your contact information, shipping and billing address to communicate with you about your purchase, fulfil your order or for legal reasons such as paying taxes.
We will only use your information to contact you directly about your order or with updates from Laura Llewellyn Design. We will not share your information with anyone else.
Have we missed something?
If we havent answered your question please get in touch using the contact form below as we would love to help.
Please get in touch if you have any questions. We aim to respond to enquiries within one working day. We will only use your details to contact you about your enquiry.
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